1) CLASS DEBATE: introduction
What qualities do you already have? Which one do you think you should work on?
2) Listen to the announcement.
Are these sentences True or False?
3) Listen again. Choose the best word or phrase to complete the sentence.
4) Practise outloud with the announcement transcript and then send your own version to your teacher (on WhatsApp).
5) Look at the table of drinks or drink-related words. Tick the correct column.
6) Listen to three conversations.
What does each passenger order? What do they get?
7) Listen again and complete the phrases. If necessary, check the transcript.
8) CLASS ROLE-PLAY Service part 1: practise ordering and serving drinks
Flight Attendant (FA): Hello. Good afternoon.
Would you like something/anything to drink/eat? /
Would you like to drink/eat something/anything? /
Can/Could I offer you something to eat/drink?
Passenger (PS): Oh yes, thank you. I’d like something to drink.
FA: Sure. I can offer you water, a soda, coffee or tea.
PS: I’ll have a coffee, please.
FA: Sure/ Of course / Perfect. Would you like your coffee/it with cream or milk?
PS: Cream, please.
FA: Alright. Would you like sugar or sweetener? PS: Yes, sugar, please!
FA: Excellent. One moment, please / Right away / Coming right up! (informal)
…
FA: There/Here we are / There/Here you go, Sir.
PS: Thank you!
FA: Would you like/Can I offer you anything else?
PS: No, thanks. That’s all.
FA: Great/Fantastic. Enjoy your coffee, sir.
9) Listen and answer the questions.
10) Listen:
Are these sentences True or False?
11) CLASS ROLE-PLAY Service part 2: simulate a conversation where the passenger receives an incorrect meal. Here you have a list of types of meals to help you out.
12) Listen and complete the dinner menu.
13) Listen again and complete the senteneces.
14) CLASS ROLE-PLAY Service part 3: offer and serve food explaining details of the meals
