LESSON 1: Introduction to Cabin Crew
Introduction and Career path: Exercise 2
People and Places: Exercise 3
LESSON 2: Pre-flight
Pre-flight Tasks, Briefing and Introduction: Exercise 2
Exercise 7
Aircraft Features & Briefing role-play: Exercise 6
LESSON 3: Boarding
Boarding and Landing: Exercise 1
Exercise 3
Solving Problems: Exercise 7
LESSON 4: Cabin Service and Amenities
Meal Service: Exercise 2 Announcement
Exercise 6
Exercise 9
Exercise 10
Exercise 12
On Board Sales:
Exercise 1
Classes of Services:
Exercise 3
LESSON 5: Health and Medical Issues
Exercise 1
Exercise 9
LESSON 6: Safety and Emergencies
Safety Equipment: explaining situations
Exercise 1
Exercise 5
Emergency Prodecures: responding to concerns
Exercise 1
Exercise 6
Air Rage: being assertive
Exercise 1
Exercise 3
Exercise 5
Lesson 7: Descent, Landing and Layover
Preparations for landing: giving instructions: Exercise 1
Exercise 5
Checking into a Hotel: Exercise 1
LESSON 8: Getting a Job
Exercise 1
Exercise 15
