1) Listen to the conversations HERE. Mark the sentences True (T) or False (F).

2) Match words from the conversations in exercise 1 with the correct meanings.

3) Listen again and complete the phrases. Check the transcript if necessary.

4) Match the responses to the phrases in exercise 3.

5) Put the words in the correct order to form questions.

6) Match the pictures to a question in exercise 5.

CLASS ROLE-PLAY: Work with a partner. Take turns asking ans answering each questions.
7) HOTEL INCONVENIENCES – CLASS ROLE-PLAY: Work with a partner and take turns to call the hotel reception to explain the problems with your hotel room.

8) Read the text and answer the questions.

CLASS DEBATE:
